hibajee 18 Privacy Policy
This document explains how hibajee 18 collects, stores, and protects your personal information. Please read the full policy carefully before using the platform.
1. Introduction and Scope
hibajee 18 is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the hibajee 18 website https://hibajee18.cam and its associated mobile applications. The purpose of this Policy is to inform you how your information is collected, for what purposes it is used, and how it is kept secure.
This Policy is consistent with hibajee 18's Terms and Conditions and both documents should be read together. By creating an account or beginning to use the platform, you are considered to have agreed to this Privacy Policy.
This Policy applies only to information processed directly by hibajee 18. Third-party websites or services have their own privacy policies, for which hibajee 18 is not responsible. We reserve the right to update this Policy at any time; continued access to the platform after a change will be taken as acceptance of the updated Policy.
2. What Information We Collect
2.1 Information You Provide Directly
We collect information you provide yourself during account registration or at various stages of using the service. This includes:
- Full name, date of birth, and gender
- Mobile number and email address
- National ID or passport number (for identity verification)
- Financial information — details related to bKash, Nagad, Rocket, or bank accounts, used solely for processing transactions
- Preferred language and communication method
2.2 Automatically Collected Information
When you use the hibajee 18 platform, certain information is collected automatically through technical means:
- Device information — model, operating system, browser version
- IP address and approximate geographic location
- Cookies and session data
- Platform access and usage logs — which pages you visited and for how long, which games you played, etc.
- Transaction history — records of deposits, withdrawals, and bets
2.3 Information Received from Third Parties
We may receive information necessary for transaction verification from payment processors such as bKash, Nagad, Rocket, and associated banks. Information may also be collected through identity verification services. In such cases, we only receive the minimum information necessary to operate the service.
| Type of Information | Collection Method | Purpose |
|---|---|---|
| Identity Information | Registration Form | Account Creation and Verification |
| Financial Information | Payment Gateway | Transaction Processing |
| Usage Data | Automatic Logs | Service Improvement and Security |
| Device Information | Browser / App | Technical Support |
3. Purposes of Using Information
hibajee 18 uses your information only for the specific purposes listed below:
3.1 Operating the Service
Information is used to create and manage accounts, ensure login security, process deposits and withdrawals, and run betting and gaming activities. Accurate financial information is essential to complete withdrawals within 5–30 minutes.
3.2 Security and Fraud Prevention
We analyse information to detect unauthorised access to accounts, monitor suspicious transactions, and prevent financial fraud. Your information is kept secure through SSL encryption and other security measures.
3.3 Customer Support
When you seek assistance via live chat or email, your account information and prior communication history are used to provide quick and effective resolution. hibajee 18 provides support in Bengali and English 24/7.
3.4 Responsible Gaming
By analysing your play patterns we may issue necessary alerts in line with responsible gaming principles. If excessive spending or risky behaviour is detected, we provide assistance and offer options to set limits.
3.5 Service Improvement
Aggregate usage data is analysed to identify technical issues on the platform, improve the user experience, and develop new services. Personally identifiable information is kept separate in this process.
3.6 Promotional Communications
If you have given your consent, hibajee 18 may inform you about relevant offers and updates. You have the right to withdraw this consent at any time.
4. Information Storage and Security Measures
4.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to resolve financial disputes and meet applicable legal obligations. Once that period ends, the information is securely deleted or anonymised.
4.2 Technical Security
hibajee 18 uses the following technical measures to protect your information:
- SSL/TLS encryption — all data transmissions are encrypted
- Password hashing — passwords are never stored in plain text on the server
- Two-factor authentication (OTP) — an additional layer of security for logins and transactions
- Firewall and intrusion detection systems
- Regular security audits
4.3 Administrative Security
Only authorised staff may access user information. All staff are bound by confidentiality agreements and trained in data protection. All access to information is logged.
5. Cookie Policy
hibajee 18 uses cookies and similar technologies to improve service quality and remember your preferences.
5.1 Types of Cookies
- Essential Cookies: These are required to maintain login sessions and ensure security; they cannot be disabled.
- Functionality Cookies: These help remember your language preference and interface settings.
- Analytics Cookies: Used to understand which parts of the site are used most; no personal identity is attached.
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, doing so may limit some features of the platform.
6. Sharing Information with Third Parties
hibajee 18 does not sell your personal information to third parties for commercial purposes. However, in certain circumstances, information may be shared with the following parties to operate the service:
6.1 Payment Processors
Only the information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, and associated banks. These parties have their own privacy policies.
6.2 Technology Service Providers
Information necessary to operate the service may be shared with server hosting providers, cybersecurity firms, game providers (Pragmatic Play, Evolution, JILI, PG Soft, etc.), and other technology partners. All such partners are bound by data confidentiality agreements.
6.3 Legal Obligations
If we are required to disclose information to comply with a court order, a lawful request from an investigative authority, or applicable law, we may share information with the relevant authority. Such disclosure is always limited to the minimum necessary.
6.4 Business Changes
In the event of a future merger, acquisition, or technical change, user information may be transferred. In such circumstances you will be notified in advance and information will remain protected under this Policy.
7. Your Data Rights
As a hibajee 18 user, you have the following rights regarding your own information:
7.1 Right to Access
You can contact our support team to find out what information has been collected about you and how it is being used.
7.2 Right to Correction
You have the right to request correction of any inaccurate or incomplete information in your account. Most information can be changed directly from your profile settings.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
7.4 Right to Withdraw Consent
You have the right to withdraw your consent to promotional communications at any time. This does not affect the processing of information that is necessary to operate the service.
7.5 Right to Complain
If you have an objection to any aspect of this Policy or believe your information has been misused, please contact our support team. We take all complaints seriously.
8. Underage Users
hibajee 18 is strictly not for persons under 21 years of age. Information belonging to anyone under 21 is not knowingly collected or stored. Date of birth is verified during account registration and identity verification must be completed before an account is activated.
If a user creates an account with a false age and this is discovered during a subsequent check, the account is immediately closed and the associated information is deleted.
If a parent or guardian believes their child is using this platform, please contact the support team.
9. International Data Transfers
Some of hibajee 18's servers and technology services may be located outside Bangladesh. In such cases, appropriate protective measures are ensured for data transfers, including:
- Contractual data protection clauses with data processors
- Compliance with applicable international data protection standards
- Ensuring encryption during transmission
Data transfers never occur for commercial gain — only for the technical requirements of operating the service.
10. Policy Changes and Updates
hibajee 18 reserves the right to amend this Privacy Policy as needed. For significant changes, you will be notified via your registered email or through a notice on the platform. The "Effective Date" at the top of the Policy is always kept up to date.
Continued use of the platform after a change will be taken as acceptance of the updated Policy. We recommend reviewing this page regularly.
For more information about hibajee 18, visit our About Us page, where the platform's services and purpose are described in detail.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our support team:
After receiving your request, we will do our best to respond as quickly as possible.