hibajee 18's commitment to responsible gaming
Entertainment should be enjoyable, not stressful. hibajee 18 believes that safe and informed betting is the foundation of genuine fun. On this page you will find ways to set limits, signs to watch for, and where to turn when you need help.
Why it matters to keep gaming under control
Betting and casino games are primarily a form of entertainment. However, when they are no longer confined to entertainment and begin to affect daily life, family, or financial wellbeing, it is time to be cautious. hibajee 18 has always placed the health and safety of its users as the highest priority.
According to our Terms and Conditions, all users must be 21 years of age or older. There is no compromise on age verification — this is not only a legal requirement, it is also our moral responsibility.
Betting should not be used to cope with everyday stress or financial problems. Continuing to bet in an attempt to recover lost money is called "chasing losses" — it is one of the most dangerous habits. More detailed information on this is available in our FAQ section.
At hibajee 18, we want you to enjoy every session — but within your own means, with a pre-set budget and a mindset focused on entertainment. The moment gaming starts to feel like pressure is the moment to stop.
Quick reminders
- Play for entertainment only
- Set your budget in advance
- Do not try to recover lost money
- Do not bet under the influence of alcohol or when stressed
- Take a break when needed
- Do not hesitate to ask for help
Tools to keep yourself protected
hibajee 18 gives you full control over your own gaming. Contact our 24/7 support to use any of the tools below.
Deposit Limits
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set, lowering it takes effect immediately.
Session Time Limit
Set a time limit on how long you play in one session. You will be automatically alerted when the set time is up.
Loss Limit
Have your gaming stopped automatically after losing a set amount. Bring the chance of going over budget down to zero.
Cooling-Off Break
Give yourself a break for a few days or weeks. During this time, logging in to your account or placing bets will not be possible.
Self-Exclusion
If you are experiencing long-term problems, close your account entirely for a set period. This step cannot be reversed.
24/7 Support
Contact our support team at any time via live chat or email. Help is available in both Bengali and English.
Request Self-Exclusion
If you feel you need a short break or a longer self-exclusion, fill in the form below. Our team will act within 24 hours.
Self-Exclusion Request
How to recognise warning signs of a problem
If any of the signs below appear in yourself or someone you know, consider seeking help.
- Betting beyond your budget and feeling regret afterwards
- Continuously betting more in an attempt to recover lost money
- Hiding your betting from family or friends
- Spending money on betting that was borrowed or meant for household expenses
- Feeling restless or irritable when not betting
- Continuing to play while neglecting work, studies, or family responsibilities
- Trying to control your gaming but failing repeatedly
- Turning to betting to relieve stress or loneliness
Ask yourself
"Am I playing today for fun, or to recover what I lost?" — If the answer is the second, stop. Take a break, talk to someone close to you, or contact our support. Asking for help is not a sign of weakness — it takes courage.
Where to get help
Getting help before a problem grows is the most effective step. Consider the options below.
hibajee 18 Live Chat
Speak directly with our support team via 24/7 live chat. Chat in Bengali and request self-limits or exclusion.
Support Email
Write to us in detail by email. Our team responds in Bengali and English and handles the matter with sensitivity.
Family and Friends
Talk openly with a trusted family member or close friend. Support from people around you is often the most effective help.
Professional Counselling
Speak with a psychiatrist or counsellor. Many hospitals and NGOs in Bangladesh offer this type of service.
You can read more about our values and commitment on the hibajee 18 About Us page. We believe that building a responsible betting culture is not just our job — it is our duty to society.
hibajee 18's commitment
hibajee 18 follows a clear set of policies to protect every user. Our team receives regular training so they can identify users who may be at risk and respond with sensitivity.
Our system can detect unusual betting patterns and, when necessary, our team will proactively reach out. We will never take any action that encourages a user to play beyond their limits.
- Accounts for users under 21 are not approved
- Promotional messages to self-excluded users are stopped
- Deposit limits take effect immediately
- A "how long you have been playing" reminder is shown every session
- The support team always maintains confidentiality
- Account history can be viewed at any time
Five principles of safe betting
- Betting is entertainment, not a source of income
- Only bet money you can afford to lose
- Set limits on both time and money before you start
- Avoid betting under the influence of alcohol or when stressed
- Make time with family and friends a priority